Messaging patients
Priorly messaging is order-linked so staff and patients can communicate in context.
How messages are delivered
Patients are notified by email and in-app notifications. Replies are shown on the linked order and in Inbox.
Unread message banner
When a patient reply is unread, a banner appears on the order with a shortcut to reply.
The conversation window
Use Reply or Message patient to open the full chat window with timestamps, message history, and read receipts.
Conversation features
| Feature | Description |
|---|---|
| Templates | Insert pre-written responses for common scenarios. |
| Attach file | Share files such as instructions or documents with the patient. |
| Read receipts | Outbound messages show when patients have read them. |
| Message history | View full order-linked conversation history across staff members. |
The central inbox
Inbox consolidates conversations across orders so teams can monitor unread replies and respond quickly.
Patient-initiated messages
Patient-initiated messaging is planned as a configurable option in a future release.