Order types
Priorly supports several order types to cover everything from simple retail purchases to complex clinical workflows. A single order can carry more than one type at once.
Info
You do not choose order types manually. Priorly assigns them automatically when an
order is placed, based on your product and fulfilment configuration.
All order types
🛍
Standard
A straightforward purchase with no additional workflow
Default type for products without tasks, prescriptions, or third-party fulfilment.
The order is created as Unfulfilled and follows normal dispatch.
Triggered by:
Any product without tasks, prescription requirements, or third-party partner assignment.
✅
Task-based
Requires staff tasks before fulfilment
Orders containing products with task requirements move into Under review until tasks are
completed and reviewed.
Triggered by:
Products with one or more configured tasks.
Often combined with
Prescription
Third-party
💊
Prescription
Linked to a verified prescriber workflow
Applied when products require prescriptions and your account has prescriber support
enabled. A linked prescription appears on the order detail page.
Triggered by:
Prescription-required products and verified prescriber configuration.
🚚
Third-party
Fulfilment is handled externally
Priorly routes eligible orders to the assigned third-party partner while keeping full
order visibility in your dashboard.
Triggered by:
Products configured with a third-party fulfilment partner.
🔄
Subscription
Recurring orders generated on renewal
Renewal cycles automatically create fresh orders that follow the same review and
fulfilment flow as one-off orders.
Triggered by:
Customer selecting a subscription option at checkout.
✏
Manual
Created by staff on behalf of customer
Staff-created orders behave the same as customer-created orders and can combine with
task, prescription, and third-party behaviours.
Triggered by:
Team member using the New order action in Orders.
How types combine
Order types are driven by product configuration, so combinations are common in production workflows.
Task-based
+
Prescription
+
Third-party
A clinic workflow where clinical tasks are completed, a prescription is linked, then fulfilment is handled by a partner pharmacy.
Subscription
+
Task-based
+
Prescription
Recurring treatment orders where each renewal still requires updated clinical review and prescription handling.
Warning
If you are unsure which types apply, review your product settings first: task rules,
prescription requirements, and third-party configuration determine the resulting order type.
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