Understanding order statuses
Every order in Priorly has a status that reflects where it is in its lifecycle, from the moment it is placed to when it is fulfilled, returned, or cancelled.
How statuses progress
Most orders follow a straightforward path from placement to fulfilment. Orders with tasks or prescriptions may pass through additional review steps before they can be fulfilled.
Standard order
Unfulfilled
->
Partial
->
Fulfilled
Task-based or prescription order
Unfulfilled
->
Under review
->
Unfulfilled
->
Fulfilled
Third-party fulfilment
Unfulfilled
->
Third Party
->
Fulfilled
Can exit to at any point
On Hold
Awaiting Customer
Cancelled
Failed
Returned
Info
Statuses marked Automatic are set by Priorly based on order events. Manual statuses can
be set by your staff from the order detail page.
All statuses
Unfulfilled
Automatic
Default status when an order is paid but not yet shipped or handed over.
Under review
Automatic
Assigned when an order has staff tasks that must be completed before fulfilment can proceed.
Partial
Automatic
Used when some items are fulfilled and others are still pending.
Fulfilled
Both
Order is fully shipped or handed over to the customer.
Third Party
Automatic
Order has been handed to a third-party fulfilment partner.
On Hold
Manual
Pause an order while you resolve an internal dependency.
Awaiting Customer
Manual
Use when you need customer action before fulfilment can continue.
Cancelled
Both
Order has been cancelled. Refunds are handled separately.
Failed
Automatic
Payment attempt failed and was not recovered.
Returned
Manual
Customer returned the order items after fulfilment.
Quick reference
A summary of statuses, how they are set, and typical action required.
| Status | Set by | Action required? |
|---|---|---|
| Unfulfilled | Automatic | Yes, fulfil the order when ready |
| Under review | Automatic | Yes, complete and review pending tasks |
| Partial | Automatic | Yes, fulfil remaining items |
| Fulfilled | Both | None, order is complete |
| Third Party | Automatic | None, partner handling fulfilment |
| On Hold | Manual | Yes, resolve internal blocker and update status |
| Awaiting Customer | Manual | Yes, follow up with customer |
| Cancelled | Both | Optional, process refund if applicable |
| Failed | Automatic | Optional, contact customer to retry payment |
| Returned | Manual | Optional, process refund if applicable |
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