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Prescription orders

If your business dispenses prescription-only medications, Priorly can generate and attach a signed prescription to each qualifying order for a full audit trail.

Info
Prescription functionality is only available to businesses with verified prescribers. If you are unsure, check with your account administrator.

Requirements

Three things must be in place before Priorly can generate prescriptions on orders.

A verified prescriber on your account

At least one staff member must be verified as a prescriber in account settings, including registration details.

Prescription-required products configured

The product must be marked as requiring a prescription so relevant orders enter the prescription workflow.

Prescriptions enabled for your business

The prescriptions feature must be enabled on your Priorly business account.

How prescription orders work

Prescription orders follow the task-based workflow and are authorised at finalisation by a verified prescriber PIN.

1
Customer places the order

Payment is captured but held until final clinical approval.

2
Customer completes required tasks

The order remains under review while submissions are pending.

3
Staff review submissions

Team members approve each task in the review queue. See Task-based orders.

4
Prescriber signs with PIN

A verified prescriber confirms finalisation and chooses fulfilment method.

5
Prescription is generated

A unique prescription ID is created, attached to the order, and payment is claimed.

Warning
Only verified prescribers can complete final prescription authorisation.

Viewing a prescription

Generated prescriptions appear on the order detail page in the Prescriptions section.

Order prescription section

Select View to open the full prescription modal with patient, item, and prescriber details.

Prescription detail modal

Prescription fields explained

Field Description
Prescription IDA unique identifier for audit and pharmacy communication.
StatusShows the prescription state. Signed means it has been authorised.
Patient detailsPatient name, date of birth, contact details, and address at signing time.
Item / Dose / QuantityMedication name, dosage instructions, and prescribed quantity.
Created at / Signed atTimestamps for record creation and prescriber authorisation.
LocationBusiness location associated with the prescriber.
Prescriber detailsPrescriber full name and registration number.

The Prescriptions section

You can also access prescriptions from the dedicated Prescriptions area in the dashboard for cross-order lookup and compliance checks.

Tip
If orders are sent to a third-party pharmacy, use the prescription ID as the primary reference.
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